Things I Hear (and see) At Work

I have worked in the education sector for close to six years now. When I was 19, I worked in the government sector. I was fired three years after that.

I did something else for close to ten months and then I got a job in a polytechnic. Gig lasted almost 3 years, and then I worked in another school for 6 months. The second gig was not fun. Then I was jobless for another 6 months, and then I got a job at my current workplace. Love it. Stressful? Sometimes. Fun? Yes.

Shit I Heard/See

There are many schools in Singapore. I work in post-secondary schools so you would think people would be clever-er. They are not! (spoiler alert)

  • The One With JPEG

In one of my gigs my job was to ensure that course notes were printed and delivered on time. There was a short course on how to fix the a/c and this old guy (the instructor) came to give me his notes. Around 200 pages of JPEG images. He saved his ENTIRE course notes in jpeg format. Who. The. Fuck. Does. That?! My computer would not allow me to print in sequence with a click of a button so I had to sit there for at least 30 minutes to print all. This was worse than the time I chastised someone for printing ONE PPT SLIDE per page. 297 pages. What a waste of paper! You need almost 150 sheets of paper!

  • The One With Competitors

I had a colleague with three school-going children. She was very Malay, and when I say this I don't mean the good Malay. I mean the kind of Malay you are glad you see only sometimes. I was telling her over breakfast that my brother went to NTU, but he went to an art school before that and her face drew a blank. "NAFA?" I said. "Private art school," I explained. I mean come on. LASALLE was and still is probably the most popular, and then you have the Chinese school NAFA! How could you not know when you work in that sector? My mom of course knows. She paid for it! Anyway makcik bodoh la.

  • The One Without The Slide

I had this superior once who was quite annoying. I don't know whether it was age, or it's just him, but he invited an agency over to do business with us. I was not invited to this particular meeting but at the last minute he made me attend. So agency gave the briefing for the school (my workplace) to take over this portion, and I sat through the meeting in my pjyama pants and flip flops. Deputy Director was ready to say yes. So I said "Where are your slides on the numbers?" "Oh we didn't prepare that" Me: "Well I need to see them. I need to know how much money I can expect to make a year" "Oh. Okay. We don't have that slide" "Why not make that slide and come back and present it? So I can see whether it makes sense?" "Oh okay"

Stupid. Stupid. Stupid!

This was the same boss who said my bringing in the business would be parked under Business Development. I signed a company for SGD 20,000 per course for 8 students and they were doing it four times and I did the business over email… no phone calls.. no handshake necessary, just three-liner emails and quick fire response.

I still hate that boss. He is a nice person but at work he was rubbish.

  • The One With The Barking

I'd like to think I am a reasonable person. I do not get upset when I receive emails from angry students or mothers, and what I do is defuse the situation. I usually do this with emotion out of the way. Then after work I'd just bitch about it to my loved ones.

One time a student wrote in CAPS: "[My name] DO YOU WANT ME TO BARK LIKE A DOG! (plus expletives) So customer service sent the email to me and cc-ed my AVP and SVP to deal with it.

I didn't respond to the student directly but shot customer service, my AVP, the SVP, and my supervisor an email about 1) getting Planning (the fellas in charge of timetables) to explain the frequent change in schedules (which was the crux of the issue) and 2) coming forward to support staff (i.e. me) when they face abuse from students. Everyone scrambled to apologise to me and made Planning deal with student. I no longer received any emails from customer service.

I also have terrible stories about front desk and customer service in general but I am tired now I want to watch Bojack.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: